Frequently Asked Questions (FAQ)

Q: Who are we?

A: We're middle man that sells and distribuit apparel and sneakers worldwide, we stand between the seller and the buyer to ensure an excellent service of buying and selling.
All products are checked and certified authentic by our team before being send to our clients.
For more informations and details, check Info & Authenticity page.

Q: How can we achive lower prices compared to others that offer the safe service as us?

A: Our mission is to provide popular brands at near-retail or lower than resell prices for the happines of our clients and we can achive that with our line legit source of sellers and suppliers.

Q: What products do you offer?

A: Currently we offer a wide range of the most famous and researched sneakers.
In the future we will be able to sell clothes and others apparel.
Please keep an eye on our products page.

Q: How can I get more information about a specific product?

A: You can find more info by clicking on the product that you are interested or contact our customer support for more information.

Q: What are the available shipping options?

A: We offer free worldwide shipping with Fedex or DHL.
Shipping times can depends on your location and shipping method, but usually they are between 6-14 days.
We are not responsible for any delays caused by couriers.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a live tracking link via email or phone number.
You can use this to track your order on the courier’s website.

Q: What is your return policy?

A: We accept returns within 5 days of the delivery.
The products must be in their original condition and packaging.
Please visit our Terms and Conditions page for more detail info.

Q: What payment methods do you accept?

A: We accept all the major forms of payments and they are securelly processed by our partner Stripe Inc.

Q: How can I contact customer support?

A: You can contact our customer support via email at support@snkrndrip.com
Our customer support is available Monday to Saturday, from 9 AM to 7 PM (GMT+2)

Q: How can I work with you?

Q: I am having trouble accessing the website. What should I do?

A: If you are experiencing technical issues with our website, please try clearing your browser cache and cookies or using a different browser.
If the problem persists, contact our support.

Q: How do you protect my personal information?

A: We take your privacy and security seriously. We use industry-standard encryption and security measures to protect your personal information.
Please visit our Terms and Conditions page.

Q: Do you share my information with third parties?

A: We do not share your personal information with third parties without your consent, except as required by law.